At BrightGlow, we aim to provide a smooth and efficient shopping experience. Below are the details of our shipping policy.
1. Processing Time
All orders are processed within 1-2 business days (excluding weekends and holidays).
You will receive a confirmation email once your order has been processed and shipped.
2. Shipping Methods
We offer standard and expedited shipping options during checkout. The available methods and costs depend on your location.
Shipping carriers may include Australia Post, Courier services, or other reliable shipping partners.
3. Shipping Rates
Standard Shipping: Charges are based on the weight of your order and your location.
Expedited Shipping: Higher shipping fees apply for faster delivery.
Shipping rates will be calculated at checkout before you finalize your order.
4. Delivery Times
Standard Shipping: Delivery takes 5-7 business days for local orders within Australia.
Expedited Shipping: Delivery times are typically 2-4 business days within Australia.
Delivery times may vary based on the shipping address and availability of the products.
5. International Shipping
We currently offer international shipping to selected countries. International orders may take 7-14 business days to arrive, depending on the destination.
International customers are responsible for any import duties, taxes, or customs charges that may apply upon arrival in their country.
6. Order Tracking
Once your order is shipped, you will receive a tracking number via email.
You can use the tracking number to check the status of your shipment.
7. Shipping Delays
While we strive to ensure timely delivery, BrightGlow is not responsible for shipping delays caused by weather conditions, customs procedures, or other factors outside of our control.
8. Shipping Issues
If your order is delayed or you encounter any issues with delivery, please contact our customer support team at [support email], and we will assist you in resolving the issue as quickly as possible.
9. Incorrect Shipping Information
Please ensure that the shipping address you provide is correct. BrightGlow is not responsible for orders shipped to incorrect addresses provided by the customer.